Operations · Queue Management agents

Predict every queue. Staff before the surge.

EagleSight's queue agents watch every line on the cameras you already own, forecast queue length up to four hours ahead, and tell your team when to open another desk, before waits breach the service levels you set.

CAM 07 · FRONT DESK · HOTEL LOBBY17:00 · LIVE
DESK 1DESK 2DESK 3DESK 4STAFF AREA · 2 AGENTSREGULAR QUEUE · 7 · EST 11 MINPRIORITY 22m3m5m6m8m9m11mENTRANCE
REGULAR LINE7
EST. WAIT11 min
AGENTS WORKING2
FORECAST PEAK24 · 17:40
PREDICT SURGES · OPTIMIZE STAFFING

See the surge four hours out. Staff to it, not for it.

Most properties react to lines that have already broken, or overstaff the whole evening just in case. EagleSight forecasts where every line is heading and recommends the leanest roster that keeps waits inside your service level.

FRONT DESK · REGULAR LINE · FRIDAYWAIT FORECAST VS STAFFING
07142128MINSERVICE LEVEL · 12 MIN WAITNOW · 17:00FORECAST · NEXT 4 HOURSSURGE PREDICTED · 18:15AGENTS333333314:0015:0016:0017:0018:0019:0020:0021:00
Arrivals per 15 minObserved waitForecast waitOver service level
RUN A STAFFING PLAN AGAINST THE FORECAST

Three agents all evening. The surge breaks the 12 minute service level and guests feel it.

PEAK WAIT24 min
MINUTES OVER SERVICE LEVEL75
AGENT HOURS21.8
IDLE AGENT HOURS8.1
STAFFING ADVISOR · TONIGHT7 CHANGES
17:00Close desk 32 AGENTS
17:45Open desk 33 AGENTS
18:15Open desk 44 AGENTS
18:30Open desk 55 AGENTS
18:45Close desk 54 AGENTS
19:00Close desk 43 AGENTS
19:15Close desk 32 AGENTS
01 · OBSERVEAgents count every guest in every line and every staff member at the desk, every two seconds.
02 · LEARNArrival patterns are learned per service point, by hour, day of week and event calendar.
03 · FORECASTQueue length is projected up to four hours ahead, anchored on the live line, not a generic average.
04 · SIMULATEThe staffing advisor runs each roster forward against the forecast and picks the leanest one that holds your service level.
QUEUE INTELLIGENCE

Ask what tonight looks like. Get answers from every line.

EagleSight's fleet of queue agents measures arrivals, waits and open desks all day. Ask in plain English when lines will peak, how many staff you need, how long guests really waited, and where service slipped.

EagleSight IntelligenceCONNECTED TO YOUR AGENT FLEET
ACROSS EVERY SERVICE POINT
What does tonight look like?↑
01Ask about any line, any dayQueue length, wait times, desk throughput and guest sentiment, for one service point or the whole property. Answers come back with the numbers.
02Knows what's comingAsk what tonight looks like. It reads the four hour forecast and tells you when each line will peak and whether you'll breach.
03Builds the roster for youIt runs staffing plans against the forecast and recommends the leanest one that holds your service level, desk by desk.

Get ahead of
every line.

We'll run EagleSight queue agents on recorded footage from your lobby, so you see the surges they predict before you commit to anything.